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Terms and Conditions

TERMS AND CONDITIONS FOR THE PURCHASE OF GOODS THROUGH THE PURCHASING PORTAL WWW.DOMINASHOP.EU

1. Introductory provisions

1.1. Basic information about the company.


Business company KRÓL Shops sro, with its registered office at Benadova 19, 040 22 Košice, Slovak Republic, registered in the Commercial Register of the District Court of Košice I., Section: Sro, Insert number: 36274 / V, IČO: 47 902 388, DIČ: 2024 133 837, acting through: Dominika Božena Król, managing director (contact person) is a company incorporated under the law of the Slovak Republic.

KRÓL Shops s.r.o. through a third party, it operates a shopping internet portal on the website www.dominashop.eu (hereinafter also referred to as the “shopping internet portal”), with the secondary use of alternative domains with the same operator and owner.

If an alternative domain is used within these T&Cs, there is no change of operator or seller. Through the portal, a third party (hereinafter "buyer") has the opportunity to view and select goods on the shopping portal and at the same time under the conditions specified in these Terms and Conditions (hereinafter "T&Cs"), this person in the legal status of the buyer has the opportunity to buy and pay for goods. agreed purchase price for it.

Terms and Conditions are prepared in accordance with the relevant provisions of Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the premises of the seller and amending certain laws, and their purpose is to provide the consumer (buyer) with all information related to the purchase of goods through the shopping portal www.dominashop.eu
  
1.2 Contact details

Seller's e-mail address: info@dominashop.eu
Seller's telephone number: 00421 910 109 739​

Complaint center operating hours: normal working days Monday to Friday from 09:00 to 16:00. except on non-working days and public holidays. Electronic acceptance of orders.

Bank connection: Fio banka, a.s.
Account number / IBAN: SK69 8330 0000 0026 0173 7701
SWIFT / BIC code: FIOZSKBAXXX

The company reserves the right to change or update the data provided in these T&Cs via the website www.dominashop.eu

1.3 Content and legal nature of business conditions

These T&Cs regulate the legal relations between KRÓL Shops s.r.o. as a seller and a buyer who, in accordance with and in accordance with these T&Cs, expresses an interest in purchasing goods on the website www.dominashop.eu

Depending on their content and purchase participants, these legal relations between the seller and the buyer arising from the purchase, delivery of goods and claims for defects of goods are adequately governed by the provisions of relevant legislation of the Slovak Republic, especially the Civil Code of the Slovak Republic and the Commercial Code.

These Conditions also regulate the rights and obligations of the contracting parties until the moment of concluding the purchase contract on the basis of the registration of the buyer. Mutual relations between the seller and the buyer are also governed by the Complaints Procedure for the Internet portal www.dominashop.eu (hereinafter referred to as the "Complaints Procedure") referred to in point 5 of these Terms and Conditions.

For the purposes of these Terms and Conditions, the term:

a) Buyer, means a subject of legal relations (legal, natural person, as well as wholesale customer), which enters into a contractual relationship with the seller through the shopping portal www.dominashop.eu and concludes a distance contract with the seller, and after meeting the conditions required by law position of the consumer in the business - obligation relationship, and can be described as the so - called. end customer.

b) Seller, means the operator of the shopping portal www.dominashop.eu, which is the business company KRÓL Shops s.r.o. , with its registered office at Benadova 19, 040 22 Košice, Slovak Republic, entered in the Commercial Register of the District Court of Košice I., Section: Sro, File number: 36274 / V, IČO: 47 902 388, DIČ: 2024 133 837, acting through: Dominika Božena Król, company manager.

These T&Cs​ form an integral part of the contract concluded between the seller and the buyer.

1.4. Information and conditions when buying goods

With reference to the provisions of § 2 par. 1 of Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the premises of the seller and on the amendment of certain laws By a distance contract, i. a contract between the seller and the consumer which is agreed and concluded exclusively by one or more means of distance communication without the simultaneous physical presence of the seller and the consumer, using the website and the means of electronic communication.

Purchase contract means a contract between the seller and the buyer, the subject of which is the purchase of goods presented on the Internet portal and the website www.dominashop.eu and which is concluded in accordance with Article 2 et seq. T&Cs.

The provisions of the T&Cs and the Act regulating the rights of the consumer do not apply to the buyer who is not a consumer in the sense of Act no. 250/2007 Coll. or who purchases goods for business purposes and not for personal consumption. This person does not have the rights of the consumer under applicable law. Liability for defects in the goods and mutual relations between the seller and the buyer, who is not a consumer, in this case are governed by the provisions of the Commercial Code of the Slovak Republic.
Each product that is located on the shopping portal www.dominashop.eu contains at least the name of the goods, its basic characteristics, basic material composition, respectively. properties, always taking into account the nature of the goods.

1.5. Product update

The information of the opening, which is published on the company's website, especially information on the availability of goods, price of goods, stocks of goods are updated regularly, but these data may not correspond to the actual state at the time of their current display on the company's website.

The published data on the availability of goods (expressed by the word "IN STOCK") is not the same as the time of delivery of goods to the buyer, it is an indicative data, the purpose of which is to determine the conditions for emptying stocks of goods at the seller, depending on sales.

Goods sold through the shopping portal are always limited by the current stock of the seller and re-ordering and / or delivery of goods after its sale is not possible, even through another person, unless the Seller himself states on the portal in the usual way to publish such data and information.

It is not possible to show the goods to the buyer in advance, it is not always possible to accept and accept future orders and to deliver it, albeit through a third party.

In the event that the Seller is not able to deliver the goods published on the website for storage or other reasons, it will inform the Buyer transparently and immediately about this fact. The Buyer and the Seller are also entitled to withdraw from the concluded contract in this case.
   
2. Ordering goods / purchase contract / acts for concluding a contract

2.1. The purchase of goods is realized in the form of issuing (filling in) and sending the order to the buyer through the shopping portal of the seller, with the buyer's order must be approved (accepted) by the seller in accordance with T&Cs, otherwise no contractual relationship. If the order is accepted by the seller according to the T&Cs, the seller will deliver the ordered goods within the delivery period according to Art. 4.1 T&Cs. Before sending the order to the buyer, the buyer is notified and provided with information on the purchasing portal and in the T&Cs according to special regulations, especially according to § 3 of Act no. 102/2014 Coll. on the protection of consumers in respect of the sale of goods, as amended. The Buyer agrees to these Conditions by clicking on the appropriate box before sending the order on the portal. By sending the order, the buyer confirms that he has been informed that by submitting and confirming the order, he is obliged to pay the purchase price of the ordered goods in the manner specified on the shopping portal.

2.2. Active shopping and buyer registration.

For the possibility of active shopping on the shopping portal, or for participation in advertising and competitive activities and events of the seller, it is necessary for the buyer to register at www.dominashop.eu in the registration part of the portal. Buyer registration can be done before the selection of goods or in the process of its selection. The person filling in the registration form is obliged to fill in the data according to the required fields of the registration form. By filling in the registration form, the buyer simultaneously consents to the processing of his personal and other data in accordance with Art. 7. et seq. T&Cs and with conditions according to T&Cs. In the event of a change, the buyer is obliged to update this information immediately on the portal when sending the order, as their accuracy, truthfulness and timeliness may affect the delivery of goods to the buyer. Mandatory fields of the registration form are marked with a "*". The buyer is obliged to provide correct, complete and true data. Failure of the buyer to fulfill the above obligations is interpreted to the detriment of the buyer. The seller is not responsible for incorrect deliveries of goods caused by providing incorrect data of the seller. The successful registration process is completed by confirming the access name and password chosen by the Buyer. The buyer is obliged to keep the access name and password generated in the registration process in a safe place and protect it so that it cannot be misused. The seller reserves the right to cancel the registration, for reasons worthy of special consideration, resp. limit its benefits or adjust its conditions.

The competition conditions are published by the Seller in a special way, including the conditions of personal data protection.

2.3. The process of creating an order and purchasing goods

The buyer views and selects the goods according to the categories of goods listed in the sales part of the portal, resp. by clicking on the displayed goods. For the goods, the buyer selects the data according to the published ordering information and adds the goods to his order by clicking on the "ADD TO CART" button. If the buyer has finished the process of selecting the goods, he clicks on the "CART" button. Otherwise, he is entitled to return to the process of selecting goods by clicking on "Back to the store".

In each of these steps, the buyer follows the navigation instructions, and each of these steps is usually completed by clicking on "Continue ordering", resp. " Book". The buyer is obliged to provide complete, true and correct information necessary for the correct delivery of the goods. The buyer is obliged to check the accuracy of the selected data and data in the process of ordering goods before their final sending to the seller.

The purchase of goods through the shopping portal is fundamentally unconditional, i. unless the seller expressly states otherwise, the buyer is not entitled to condition the purchase of goods by means of messages, e-mail or in any other way that would be in conflict with these terms and conditions.

The buyer's order is considered sent if it is delivered to the seller and if it contains all the required information - the name of the ordered goods, its quantity, price, delivery, billing address, e-mail and telephone contact to the buyer, respectively. other data according to the seller's instructions, given in the process of creating an order for goods.

Before completing the order process, the buyer is obliged to confirm his agreement with the Seller's Terms and Conditions in the manner specified in the goods ordering procedure. By expressing consent to the conditions of purchase of goods on the shopping portal www.dominashop.eu, the buyer also confirms that the seller's T&Cs are part of the contractual relationship between the seller and the buyer. The process of issuing and sending the order to the buyer cannot be completed without performing this action.

Each order is assigned an order code by the seller. When communicating with the seller and when paying, the buyer also states the order code or invoice number for the order.

2.4. Sending an order

The buyer sends the seller an order of selected goods through the shopping portal www.dominashop.eu. This order is a proposal of the buyer to conclude a purchase contract under contractual conditions according to these T&Cs. The order is intended for the seller, while the seller confirms its receipt no later than 5 days from the date of its delivery to the seller in the form of a confirmation e-mail. By sending the order to the seller through the shopping portal, the buyer expresses the will to be bound by his order during the specified period, to buy and take over the selected goods and pay the purchase price, in accordance with the conditions of the T&Cs, provided it is accepted by the seller.
   
After delivery of the order, the seller electronically immediately confirms the buyer's order, i. informs the buyer about the receipt and inclusion of the buyer's order in the seller's system in the form of a confirmation e-mail. Electronic order confirmation is not the acceptance / acceptance of the order by the seller according to Art. 2 T&Cs and does not establish the creation of a partial purchase contract, resp. future contract.

2.5. Conclusion of the purchase contract.

Based on the agreement of the parties and in accordance with the T&Cs, the purchase contract between the parties is concluded if the seller confirms the buyer's order within 5 days of delivery of the order. (i.e. expresses consent to the order) in accordance with these T&Cs.

The seller's acceptance e-mail will state in particular:
a) Confirmation of receipt of the order (acceptance of the proposal for the conclusion of the contract) and the method of payment of the purchase price
b) Specification of the ordered goods, including the price of the goods
c) Confirmation of the method of transport of goods specified by the buyer, if any does not provide free of charge
d) Expected date of delivery of goods to the buyer
e) Identification, invoicing and other data on the buyer, provided by the buyer in the order of goods
f) Instruction of the consumer on the exercise of the right of withdrawal, resp. link to place this instruction on the website www.dominashop.eu
g) Sample form for withdrawal from the contract, resp. link to the location of this form on the website www.dominashop.eu
h) Further instructions, resp. information depending on the type of goods

By accepting the order, a purchase contract is concluded between the parties. Based on the agreement of the parties and these T&Cs, the Seller is obliged to fulfill the accepted order within the period according to these T&Cs.

2.6. Cancellation, cancellation and changes in the order.

The buyer can cancel the order by e-mail delivered to the seller to the e-mail address info@dominashop.eu. Revocation of the order is effective only if there is an appeal to the disposition sphere of the seller before the seller accepts the order in accordance with the procedure.

After the expiration of the deadline for acceptance of the order (acceptance of the order) by the seller (without its acceptance), the order will be automatically canceled. The order is also canceled in other cases stipulated in these general terms and conditions.

Change, resp. cancellation in the order of goods is possible by the seller in the case of:
a) unavailability of goods, i.e. in case the seller will not be able to fulfill its obligation in full (eg 1 of the total ordered 3 items will not be available)
b) if the seller proposes a change in the order or a change in the terms of delivery for other reasons, and the buyer will be informed of this fact by e-mail or other appropriate means,
c) non-payment of the purchase price within the specified period,
d) in the case of cash on delivery and the customer has previously delivered a consignment to cash on delivery did not take over, resp. refused to take over; in this case, the seller authorized to specify the method of payment for advance payment,
e) if the seller evaluates the order as speculative due to, for example, large volume; in this case, the seller is entitled to determine the method of payment for advance payment.

The buyer is obliged to express consent, resp. disagreement with the seller of the proposed change in the order within 2 days from the date of notification of the proposed change. During this time, available items from the buyer's order will be reserved for the buyer. Only by acceptance (approval) by the seller of the proposed change in the order by the buyer will a contractual relationship be established between the parties.

In the event that the buyer does not agree to the change within the specified period in the manner specified, the buyer's order is considered to have been canceled in full upon the expiration of the specified period and the seller's proposal for the change is not accepted by the buyer.

In the case of a change of the order, the purchase contract between the seller and the buyer is concluded only by the acceptance of the buyer's order by the seller or by the acceptance of the change of the order proposed by the seller and executed by the buyer.

The purchase contract will oblige the seller to hand over the object of purchase to the buyer and fulfill the obligations under the T&Cs. The buyer shall be obliged to take over the object of purchase from the concluded contract, pay the seller the agreed price of performance for it and fulfill the obligations under the contract and the T&Cs. The seller will fulfill the accepted order within the period according to Art. 4.1 T&Cs.

2.7. Buyer cooperation.

In special cases and before sending the acceptance (order confirmation), the seller reserves the right to request from the buyer the delivery of other necessary documents, data, or to verify the accuracy of personal data, e-mail address or telephone number of the buyer.

The seller is always entitled, depending on the nature of the buyer's order, to ask the buyer for additional authorization of the order or the identity of the buyer in a suitable manner, such as in writing, by e-mail, sms or telephone.

If the buyer does not perform additional authorization and does not provide the seller with the necessary cooperation within the period and in the manner specified by the seller, the expiration of this period (before its acceptance) or the purchase contract (after acceptance) is canceled from the beginning.

2.8. Order defects

If the seller finds, before or after the conclusion of the contract, a printing, system, human, supplier or other defect of the goods, its price, availability, quantity or delivery options, as well as in case of stock, unavailability of goods or if he is unable to deliver the goods to within the period or at the price stated in the online store or for reasons of force majeure, it shall inform the buyer of this fact without undue delay in a verifiable manner.
In any of these extraordinary cases, the seller and the buyer are entitled to cancel / cancel their order before the conclusion of the contract (buyer), resp. reject it (seller).

If such an extraordinary circumstance occurs after the conclusion of the contract, the seller is entitled to withdraw from the contract until the moment of delivery of the goods to the buyer. The buyer is also entitled to withdraw from the purchase contract in accordance with the T&Cs and legal regulations in the stated case of the occurrence of this extraordinary notified circumstance. If the buyer has already paid the purchase price, this will be returned to him in accordance with the law and the T&Cs.

2.9. Withdrawal from the contract.

The seller is entitled to unilaterally withdraw from the contract and / or not hand over the goods to the buyer even if he finds that the communication has provided or provided incorrect, incomplete or false information about the buyer, the person taking over the goods or if there is a risk that which the seller communicated may cause damage on the part of the seller (eg fraudulent conduct).

The buyer is entitled to unilaterally withdraw from the contract in the period from the conclusion of the contract to the delivery of goods.

The possibilities of withdrawal of the buyer after taking over the goods are specified in the T&Cs and in legal regulations.
The Annex to the T&Cs is also the Instruction on the exercise of the consumer's right to withdraw from the contract, as well as the Sample form for the consumer to withdraw from the contract.

The buyer can download these documents from https://dominashop.eu/withdrawal-from-the-contract​

In this way, when concluding the contract, the seller provides the consumer with instructions on the exercise of the consumer's right to withdraw from the contract and a sample form for the withdrawal of the buyer (consumer) from the contract upon delivery of goods.

Neither the buyer nor the seller is entitled to assign the receivable from the mutual relations to a third party.

Before sending the order, the buyer is entitled to perform actions and use the technical means described in these T&Cs in order to conclude the contract, detect or correct technical errors.

3. Purchase price and payment terms

The buyer is obliged to pay the seller for the goods the purchase price and the price of transport according to the order accepted by the seller (concluded contract). When creating an order according to the navigation instructions, the price of transport, resp. delivery, as well as the price for the method of payment stated as a separate item and at the end of the order as a summary price, the price for transport is part of the total price of the order.

All prices on the shopping portal www.dominashop.eu are stated as final prices, unless and in the case of goods, it does not explicitly state that the price is without VAT. The seller is not a VAT payer during the validity and effectiveness of these OPs.

The purchase price of goods does not include bank fees for payment of the purchase price, costs of transport of goods, costs of cash on delivery, costs of delivery of purchased goods under Article 4. T&Cs, costs of using electronic means of communication. The buyer is obliged to pay these fees and costs, unless otherwise stated below.

When making a payment from abroad, the buyer, as the payer, is obliged to bear the fees (including conversion fees) of his bank and other fees, especially of the correspondent banks and the beneficiary's bank.

3.1. Changes in the prices of goods

The prices of goods, stated in the graphic, resp. other illustrations of the goods are subject to update by the seller.

The price stated for the goods may change due to an obvious typographical or other error concerning the price of the goods found in the seller's system or published on the shopping portal at the goods. Both the buyer and the seller are entitled to cancel the order, respectively. withdraw from the purchase contract (until the moment of taking over the goods) if the buyer is notified of a change in the purchase price of an item due to an obvious typographical or other error concerning the price of the goods.

The buyer is entitled to withdraw from the contract if there is a change in price after acceptance of the order.
The price of the goods may also vary depending on the provision of discounts by the seller, for example in the form of a discount code.

3.2. Payment of the purchase price of the goods.

The method of payment of the purchase price, the cost of transport of goods is specified in the order with a quantification of costs related to the transport of goods, any packaging, respectively. other costs as specified for the specific goods.

The method of payment is chosen by the buyer in the process of ordering goods on the shopping portal according to the navigation instructions, while another method of payment for the price of goods than allowed in the navigation instructions is not possible.

The buyer, unless otherwise stated on the shopping portal, is entitled to pay the purchase price:
a) in cash upon receipt of the goods (cash on delivery) - the purchase price and the costs of cash on delivery and transport of the goods are listed in the shopping cart in the process of ordering the goods,
b) cash deposit to the seller's account - the purchase price and the cost of transport of the goods are listed in the shopping cart when ordering the goods,
c) cashless payment in favor of the seller's account at the time of creating the order or after acceptance of the order - the purchase price and shipping costs are listed in the shopping cart when ordering goods
d) through the payment systems listed on the website according to the current offer of payment systems listed on the website www.dominashop.eu during the order creation process

When paying, it is necessary to state the buyer's order number as a variable symbol. The variable symbol incorrectly stated by the buyer during payment results in incorrect settlement of the purchase price and the buyer bears all the risks associated with it and the buyer is in arrears with the fulfillment of the obligation to pay.
The purchase price is considered paid on the day of its crediting to the seller's account.

3.3. Maturity of the purchase price:

The buyer pays the agreed price of the goods, including other related costs and transport costs listed in the aggregate price:
a) when choosing non-cash payment and payment via payment systems (eg ComGate) or cash payment by deposit to the seller's account, the buyer is obliged to pay the seller the purchase price no later than 3 days from the date of conclusion of the contract and before taking over the goods in accordance with Art. 3. T&Cs; however, the buyer is entitled to pay when issuing and sending the order to the seller (if the system allows), with the payment is perceived as an advance on the purchase price and shipping costs, but the buyer is advised to pay only after acceptance of the order by the seller (conclusion of contract )
b) in the case of cash payment upon delivery of goods on delivery, in which case the buyer is obliged to pay the seller the purchase price and transport costs no later than upon delivery of the goods to the buyer.
Information on the price for cash on delivery for delivery via Slovenská pošta and the price for cash on delivery for delivery via courier service is given on the website.

Bank fees for the payment of the purchase price and transport costs by the buyer are governed by the contract between the buyer and the buyer's bank.

Information on the cost of transporting the goods and other related costs are clearly stated in the process of ordering the goods and depends on the choice of carrier / delivery service / method of delivery and method of payment. The buyer acknowledges that in individual cases, depending on the chosen method of payment, the method of payment itself may be charged.

The costs of using electronic means of communication are governed by the contract between the buyer and his internet connection provider, or his provider of electronic communication services.

The seller is obliged to issue and deliver an invoice to the buyer in accordance with generally binding legal regulations in the Slovak Republic. By sending the order, the buyer agrees that the invoice should be sent together with the goods or made available to the buyer in electronic form. The invoice is sent together with the goods and is also a delivery and warranty card, unless a separate warranty card is delivered.

3.4. Refund of the purchase price.

In the event of withdrawal from the concluded contract, the procedure is in accordance with legal regulations and these business conditions.

If the purchase price was paid before the conclusion of the contract (if the system allows) and the contract is not concluded within 15 days of delivery of the buyer's order, the purchase price will be returned to the buyer no later than 30 days from delivery of the buyer's order or within 14 days of rejection orders or order cancellations, whichever occurs first.

The refund of the purchase price will be made to the account from which the payment was received, resp. otherwise by agreement of the parties.

Before refunding the price paid, in case of doubt, the seller is entitled to require the buyer to prove that he is the owner of the account and / or the right to receive funds.

If the seller is obliged to return the purchase price to the buyer and the goods have already been delivered to the buyer, the seller will return the purchase price to the buyer after returning the goods to the seller, provided the goods were delivered back in the condition in which they were delivered. Otherwise, the seller is entitled to suspend the refund of the purchase price and without undue delay to inform the buyer of this fact, including the extent of any damage to the goods. The purchase price is not refundable if the returned goods were damaged and its resale is not possible.

4. Delivery of goods, delivery conditions and costs of delivery of goods.

The seller will deliver the goods to the buyer within 14 days from the day when the contract was concluded between the seller and the buyer in accordance with these T&Cs.

The seller will deliver the goods to the buyer to the address specified by him when placing the order (exclusively in the European Union) and usually to the person named as the buyer: shall state in the order.

An order delivered to the seller by 3.30 pm (delivery via Slovak post) and by 2.30 pm (delivery by courier service) hours during working days is usually dispatched on the same day.

The buyer acknowledges that the delivery time of the goods may be extended due to the unavailability of transport services on a particular day (holidays, non-working days, etc.).

Delivery or delivery of goods to a person other than the buyer is not possible without the special prior written consent of the seller and the documents required by the seller. For this reason, it is necessary for the buyer to state correctly his identification data when ordering the goods and the data for the delivery of the goods.

Delivery of goods outside the EU or to another person without the right to receive the goods is not possible, unless the seller explicitly states this option on the shopping portal www.dominashop.eu.

The delivery of goods is entitled to find out and verify by appropriate means by the accepting person whether this person is the buyer and whether he is entitled to take over the goods. If circumstances so require, the seller and the buyer may agree to extend the delivery time, or to replace in the same quality and price.

The price of transport services within individual countries is stated on the website when purchasing goods.

The price of transport can be adjusted depending on the volume of the order, as well as depending on the current prices of carriers; the seller always informs the buyer about the change and the current price for a specific type of transport.

Delivery of goods to the buyer is possible only if the purchase price and the price of transport for the delivered goods are paid. Otherwise, the seller, respectively. the carrier / courier is entitled not to deliver the goods and the seller is not in delay with the delivery of the goods.

The buyer is obliged to properly take over the goods from the carrier / deliverer to the extent of the order accepted by the seller. The buyer acquires ownership of the goods only after payment of the purchase price of the goods, the price of transport and subsequent receipt of the goods.

The method of delivery of goods is chosen by the buyer on the shopping portal, in the process of ordering goods from the options offered by the seller.

In certain cases, the seller is entitled to change the method of transport of goods selected by the buyer to another mode of transport offered before accepting the order, while any changes in the price of transport are borne by the Buyer.

In this case, the buyer will be informed of this fact in writing, he will be proposed a change in the order, the terms of the contract under Art. 2 T&Cs and will be informed about the change in transport costs. A change in transport costs due to a change in the mode of transport will not be to the detriment of the buyer.

The buyer acknowledges that the seller is entitled to deliver the goods by several separate deliveries, with the fact that for such separate deliveries of goods the price of transport applies as when accepting the order (ie more shipments are charged only for the price of one shipment).

The seller, transport company or delivery service is entitled to notify the delivery of the goods to the buyer by e-mail, SMS message or other suitable form (eg by telephone). The Buyer agrees that the Seller shall provide this information to the Buyer of the transport / forwarding company or to the courier.

The buyer is obliged to be available at the address specified by him at the time of the announced delivery of goods.
When taking over the goods, the buyer is obliged to prove his identity to the carrier without being asked by means of valid identity documents (ID card or other relevant document). The identity of the buyer and the right to take over the goods must be clear from these documents. Otherwise, the goods do not have to be handed over by the seller / carrier.

If the buyer unjustifiably refuses to take over the goods or repeatedly unjustifiably takes them over, the seller is entitled to claim against him all costs incurred in this connection. In the event of a refund, the seller is entitled to unilaterally offset the costs incurred in connection with repeated delivery, respectively. non-acceptance of the goods arose.

The seller is entitled to unilaterally and at its own discretion to determine internally the value of the order, for which the buyer no longer pays the price of transportation of goods. Such a determination is shown either in general, i. applies to all types of goods, or as part of a time-limited, short-term promotion or is displayed directly for a specific type of goods, the benefit may be derived from the value of the order, number of ordered pieces of goods or other facts listed on the seller's shopping portal.

The seller is entitled to unilaterally change and adjust the value of the order (concluded contract), for which the buyer does not pay the price of transport, without the need to state the reasons for the change in these T&Cs. Concluded contracts are not affected by this change.

Upon receipt of the goods, the buyer is obliged to check the integrity of the packaging and the completeness of the delivery, especially the number of transport packages (packages / shipments). In case of any obvious defects found in connection with transport and goods, the buyer is obliged to immediately notify the carrier and the seller and due to obvious damage is entitled not to accept the shipment, otherwise the carrier's liability for damage is excluded.

The buyer is obliged to mark on the transport document all obvious damage to the shipment and damage to the packaging. If the transport packaging is marked in the original way with the slog of the seller, which is damaged or visible, resp. detected other violation of the packaging or consignment, resp. unauthorized opening of the consignment is obvious, the buyer is obliged not to accept the consignment from the carrier / courier.

By signing the acceptance protocol, the buyer confirms that the shipment was accepted intact. If the buyer does not object to non-delivery of goods and non-delivery of documents delivered with the goods within 12 hours of delivery of goods, on the basis of confirmed delivery and shipping notes, it is assumed that the goods were delivered to the buyer, unless proven otherwise.

The buyer will notify the seller of damage to the goods by e-mail or in another suitable way to the address info@dominashop.eu, stating "Damage of goods" due to quick feedback from the seller and the buyer is obliged to state the order number and the date of defect detection.

Additional reports of mechanical damage detectable upon receipt of the goods cannot be taken into account and will not be accepted.

The seller will immediately inform the buyer of the impossibility of delivery of the goods, as well as in cases of force majeure or for reasons for which the seller or carrier / deliverer is not responsible. In this case, the seller will offer or provide the buyer (consumer) with a substitute performance and proceed in accordance with the T&Cs and legal regulations.

5. Warranty, complaint conditions and complaint procedure

The provisions of this Article shall not apply to a buyer who is not a consumer and who purchases goods for business purposes and not for the personal consumption of natural persons; liability for defects of the goods in this case is governed by the provisions of §422 et seq. Commercial Code.

The seller handles consumer complaints in accordance with the legal regulations of the Slovak Republic, in particular Act no. 250/2007 Coll. as amended, the Civil Code of the Slovak Republic and valid legal regulations.

5.1. Goods warranty conditions

For all goods purchased on the basis of civil law relations, the warranty period is, in accordance with the legal regulations of the Slovak Republic, standard 24 months, unless the legal regulations of the Slovak Republic provide for a shorter period for certain types of goods, resp. unless a different warranty period is specified by the manufacturer. The warranty period is usually stated with the goods and begins to run from the date of receipt of the goods by the buyer. The seller is liable to the buyer consumer for defects in the goods according to § 623 and 623 of the Civil Code.

The duration of the warranty period follows from the legal regulations of the Slovak Republic. If the period of use is marked on the item sold, its packaging or the instructions attached to it, the warranty period does not end before the expiration of this period.

The warranty does not cover defects and damage caused by normal wear and tear, the buyer's or a third party's action after taking over the goods by the buyer, unprofessional, careless handling, excessive load, mechanical damage or wear, use of the goods contrary to its instructions or purpose or non-compliance with rules. use, maintenance or storage, in the event of natural disasters, unprofessional or incorrect assembly or installation or storage.

The buyer loses the warranty even if technical, functional or other changes and interventions have been made on the goods.

5.1. Mechanism and conditions for claiming goods.

5.6. The buyer can file a claim for goods purchased under these OPs from the operator of the shopping portal www.dominashop.eu, which is the business company KRÓL Shops s.r.o. with its registered office at Benadova 19, 040 22 Košice, Slovak Republic, entered in the Commercial Register of the District Court of Košice I., Section: Sro, File number: 36274 / V, IČO: 47 902 388, DIČ: 2024 133 837, acting through: Dominika Božena Król, CEO.

The buyer is entitled to contact the operator at the e-mail address info@dominashop.eu or by phone at the telephone number: 00421 910 109 739​ in order to initiate the process of claiming the goods.

The buyer shall attach a legible original or a copy of the proof of purchase of the goods to the claimed goods and shall provide a detailed description of the defect and the manner in which the defect manifests itself externally. The goods should be delivered in a clean condition and with accessories supplied with the goods.

The seller will issue a confirmation to the consumer when making a complaint. It is not possible to assess the complaint without submitting the goods or without submitting a copy of the proof of purchase.

The seller handles consumer complaints in accordance with the legal regulations of the Slovak Republic, in particular Act no. 250/2007 Coll. as amended, the Civil Code of the Slovak Republic and valid legal regulations.

In the case of a defect that can be rectified, the buyer has the right to have it rectified free of charge, in good time and properly. The seller is obliged to eliminate the defect without undue delay.

Instead of eliminating the defect, the buyer may request an exchange of the item, or if the defect concerns only a part of the item, a replacement of the part, if the seller does not incur disproportionate costs due to the price of the goods or the severity of the defect.

Instead of eliminating the defect, the seller can always replace the defective item with a perfect one, if this does not cause serious difficulties for the buyer. In the case of a defect which cannot be remedied and which prevents the thing from being properly used as a thing without defects, the buyer has the right to exchange the thing or has the right to withdraw from the contract.

When returning the goods, the buyer is obliged to send the goods for transport with the same security as the goods were delivered to him and is obliged to take such measures to avoid damage during the transport itself, otherwise there may be no complaints, resp. return of goods recognized.

The same rights belong to the buyer in the case of remediable defects, but if the buyer can not properly use the thing due to the recurrence of the defect after repair or due to a larger number of defects. In the case of other irreparable defects, the buyer is entitled to a reasonable discount on the price of the item, which can be applied with the consent of the buyer in the form of a discount for the purchase by the seller, for example in the form of a discount code.

The seller will issue a document on the handling of the complaint no later than 30 days from the date of the complaint in accordance with the Consumer Protection Act and legal regulations. The Buyer acknowledges and agrees that the proof of the complaint and the handling of the complaint will be delivered to the Buyer in accordance with legal regulations. Upon termination of the complaint procedure, as well as on the basis of the seller's request, the buyer is obliged to take over the claimed goods from the seller within 15 days, if the complaint was settled by repair, discount, exchange of goods (new goods) or rejection of the complaint. Consumer complaints and suggestions can be addressed to the seller's registered office.

If the buyer does not take over the item even within 30 days after handling the complaint or within 30 days from the date of repeated delivery of the goods to the buyer or does not take it within the same period from sending the seller's invitation to the contact address provided by the buyer, the seller entitled to demand from the buyer performance in the amount of 0.20 € for each day of storage.

The buyer - the consumer - has the right to contact the seller with a request for redress (by e-mail to info@dominashop.eu), if he is not satisfied with the way the seller handled his complaint or if he believes that the seller has violated his rights. If the seller responds to this request in the negative or does not respond to it within 30 days of its dispatch, the consumer has the right to file a motion to initiate alternative dispute resolution to the subject of online dispute resolution (ODR entity) under Act 391/2015 Coll. ODR subjects are bodies and authorized legal entities according to §3 of Act 391/2015 Coll.

The consumer may submit the proposal in the manner specified pursuant to §12 of Act 391/2015 Coll. The list of ODR subjects is available HERE.

The consumer can also lodge a complaint through the ODR online dispute resolution platform, which is available online at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Online dispute resolution can only be used by the consumer - a natural person who does not act within the subject of his business activity, employment or profession when concluding and fulfilling a consumer contract. Online dispute resolution only concerns a dispute between a consumer and a seller arising out of or in connection with a consumer contract. Online dispute resolution only applies to distance contracts. Online dispute resolution does not apply to disputes where the value of the dispute does not exceed 20 EUR. The ODR entity may require the consumer to pay a fee for initiating ODR up to a maximum of 5 EUR including VAT.

The consumer is obliged to first contact the seller (paragraph 5.1) and only then to the ODR entities.

Instead of eliminating the defect, the seller can always replace the defective item with a perfect one, if this does not cause serious difficulties for the buyer. In the case of a defect which cannot be remedied and which prevents the thing from being properly used as a thing without defects, the buyer has the right to exchange the thing or has the right to withdraw from the contract.

Depending on its type, erotic goods are considered to be so-called goods. of an intimate nature and its claim in the form of return or exchange may not be possible for hygienic reasons, especially if it is not possible to identify whether the device has not been used directly on intimate parts.

The buyer cannot withdraw from the contract, resp. return the goods if they are enclosed in a protective packaging, which serves to protect health or for hygienic reasons and whose protective packaging was broken after delivery.


With regard to the above, the Seller shall notify the Buyer of the result of the complaint procedure after assessing the condition and nature of the goods which the Buyer intends to complain about.

6. Return of goods - withdrawal from the contract

6.1. Instruction on the consumer's right to withdraw from the contract and on the exercise of the right of withdrawal.

The buyer consumer has the right to withdraw from the contract without giving a reason within 14 days. The period for withdrawal from the contract expires after 14 days from the day when the buying consumer or a third party designated by him, with the exception of the carrier, takes over the goods. If the goods are delivered separately, the period for withdrawal from the contract shall expire 14 days from the date on which the buyer consumer or a person designated by him, with the exception of the carrier, takes over the goods which were delivered last.

When exercising the right to withdraw from the contract, the buyer is obliged to clearly inform the seller of his decision to withdraw from this contract by a statement (for example, by letter sent by mail) at KRÓL Shops s.r.o. , with its registered office at Benadova 19, 040 22 Košice, Slovak Republic.

For this purpose, the buyer consumer can use the sample form for withdrawal from the contract, which is an inseparable annex to these terms and conditions and is also available on the shopping portal www.dominashop.eu

The buyer may not withdraw from the contract, the subject of which is the sale of goods made according to the special requirements of the consumer, goods made to measure or goods intended specifically for one consumer.

The withdrawal period is maintained if the purchasing consumer sends a notice of exercise of the right of withdrawal before the withdrawal period expires.

More detailed conditions are regulated in Act no. 102/2014 Coll. .
Upon withdrawal from the contract, the seller will return to the buyer consumer all payments that the seller is obliged to return under the law. This does not apply to additional costs if the buyer consumer has chosen a different type of delivery than the cheapest normal method of delivery offered by the seller.

Payments shall be returned by the seller to the buyer consumer without undue delay, no later than 14 days from the date of receipt of the buyer's consumer's notice of withdrawal from this contract. They will be reimbursed in the same way as the original payment to the purchasing consumer (unless otherwise specifically agreed, without charging any additional fees). Payment for the purchased goods will be paid to the buyer consumer only after delivery of the returned goods back to the address of the seller's registered office. In the case of primary cash on delivery, the seller sends the purchase price to the buyer via the buyer's bank account, which the buyer is obliged to notify the seller.

The buyer may decide to apply the value of the payment to be returned for the execution of the new order.

The goods must be delivered back to KRÓL Shops s.r.o., with its registered office at Benadova 19, 040 22 Košice no later than 14 days from the date of exercising the right to withdraw from the contract.

The time limit shall be deemed to have been observed if the goods are returned before the expiry of the 14-day time limit. The direct costs of returning the goods are borne by the consumer buyer, in the case of a distance contract also the costs of returning the goods, which due to their nature cannot be returned by post.

The purchasing consumer is responsible for any reduction in the value of the goods as a result of handling them in a manner other than that necessary to determine the nature, properties and functionality of the goods. The purchasing consumer loses the right to withdraw from the contract if the goods are damaged, destroyed, used beyond the treatment necessary to determine the properties and functionality of the goods.

The goods must be returned undamaged, unused, without signs of wear and in the original packaging. The seller will check and test the returned goods. If the goods have been returned to the buyer undamaged and not worn, the seller will return to the buyer the paid purchase price of the goods in accordance with the T&Cs and legal regulations. Under this agreement, the purchase price will be returned by bank transfer to the original account of the consumer buyer, unless the parties agree otherwise.

In the case of returning damaged, used or worn goods or goods without accompanying documents and accessories, the seller is entitled to claim damages from the buyer, respectively. other legal claims, which he is entitled to set off against the receivable for a refund of the purchase price (with the exception of goods returned due to proven warranty defects).

In the event of a breach of the conditions for withdrawal from the contract or the proper return of the goods, the seller is entitled to claim compensation from the buyer for the damage caused to him in accordance with applicable law.

7. Final provisions

The Seller is entitled to keep and archive the mutual documentation and the contract in electronic form together with the relevant Terms & Conditions for a period of 5 years. The archived contract is not available to the buyer. Contracts are usually concluded in the Slovak language, resp. in the equivalent translation of a contract concluded in the Slovak language and according to the law valid in the Slovak Republic. The buyer is entitled to reproduce the essentials of the contract in electronic form in accordance with legal regulations. The contract is concluded for the period until the settlement of the parties' obligations under the contract, resp. for the period until its cancellation in accordance with the procedure under the contract, T&Cs and legal regulations. The minimum duration of the consumer's obligations under the contract is determined by the legislation of the Slovak Republic, the T&Cs and the contract.

For the delivery of electronic messages addressed to the buyer, if the seller does not receive an error message about the impossibility of delivery of the message (e-mail or SMS message) to the provided e-mail address, resp. phone number of the buyer (mobile phone), this message (e-mail or SMS message) is considered delivered on the next day after its sending, unless mandatory legal regulations provide otherwise.

For the delivery of electronic messages addressed to the seller (e-mail), the electronic document is considered undelivered until the seller confirms its receipt to the buyer by a return e-mail message. The consignment is considered delivered even if the addressee refuses to accept it, or even if the addressee does not accept it through his own fault or omission. In this case, it is considered delivered after the expiration of the storage period at the post office in the duration determined by the sender and the return of the shipment to the sender, of which the sender must prove undamaged proof. Notices delivered via courier - courier service (especially IN TIME, UPS) will be considered delivered at the moment of receipt by the contracting party. In case of unsuccessful delivery by courier service, it will be considered the moment of delivery on the third day after the first attempt at delivery, while the execution of the attempt at delivery will be proved by a statement of the courier - courier service. It is the exclusive right of the seller to decide in what form and in which cases he will communicate with the buyer in this form (SMS or e-mail or other suitable method).

If it is proven that any of the provisions of the T&Cs and / or the contract is invalid or ineffective, such invalidity or ineffectiveness does not result in the invalidity or ineffectiveness of other provisions of the contract / T&Cs. In such a case, the parties undertake to immediately replace such invalid or ineffective provision with a new one so as to preserve the purpose pursued by the relevant invalid or ineffective provision at the time of its adoption, resp. conclusion of this contract.

The Inspectorate of the Slovak Trade Inspection based in Košice for the Košice Region, Masarykova 10, 040 01 Košice is entitled to supervise the activities of the seller.

The applicable substantive and procedural law (governing law) is the law of the Slovak Republic. All disputes arising from the T&Cs, the contract or in connection with them, including disputes over the supply of goods, will be heard and decided exclusively by the courts in the Slovak Republic under the law of the Slovak Republic.

These terms and conditions are valid and binding from the date of their publication on the seller's website and can also be viewed at the seller's registered office. The Seller reserves the right, at its own discretion, to cancel, change, modify or replace them with new ones, provided that the concluded contracts are subject to T&Cs valid at the time of concluding the purchase contract.

By completing the registration, as well as sending the order and clicking on the consent to the wording of these conditions on the shopping portal at www.dominashop.eu at the end of the ordering process, the buyer confirms that he was provided with information about the buyer's right to withdraw from the contract. 1 letter h) of Act no. 102/2014 Coll., That he became acquainted with and agrees with the T&Cs, the Complaints Procedure (Article 5), considering them as part of the contractual relationship.

The business conditions in this version are published and valid from 20.5.2021 and will apply to orders delivered through the shopping portal from this date.​